Warranty
Limited 1-Year Warranty
WRITTEN LIMITED WARRANTY
Hillsdale Furniture warrants to the consumer, who makes the original purchase of Hillsdale Furniture products, a 1-year warranty against defects in the material or workmanship of furniture components. Hillsdale Furniture will repair or replace any piece of furniture, which is defective in materials or workmanship. As used in this warranty, “defects” are defined as meaning imperfections in components, which substantially impair the usability of the product.
Your Hillsdale Furniture furniture requires some routine maintenance. Please take care to treat your Hillsdale Furniture like the fine product it is. Proper care and use are essential to preserving your rights under this warranty.
Return Policy
If you are missing parts or need assistance with your product, please contact the retailer from whom you purchased the product. When you call or email, please include the Product’s Item Number and PO number. This can be found on a Sticker which is located inside your drawer or on the back of your product.
Warranty Limitations
AUTHORIZED RETAILER
This warranty protects you only when you purchase Hillsdale Furniture products from an authorized Hillsdale Furniture Retailer.
HOUSEHOLD USE
This warranty applies only when you have purchased a Hillsdale Furniture product for your own normal indoor household use (including use as a gift to another for household purposes) and not for resale or commercial use, which includes rental, business, and institutional or other non-residential use.
NORMAL USE
This warranty applies under conditions of normal use only. This warranty does not apply to defects that result from accident, misuse or abuse, intentional damage, fire, flood, alteration or modification of the product, negligence, exposure, or use of the product in a manner inconsistent with its intended use. Additionally, this warranty does not cover damage resulting from inadequate maintenance, cleaning, or care or any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
ORIGINAL PURCHASER
This warranty applies only as long as the product continues to be held for use by the original purchaser. The warranty cannot be transferred to subsequent owners or users of the product, and it shall be immediately invalidated in the event that the product is resold, transferred, leased or rented to any third party or person other than the original owner.
RECEIPT OF YOUR WARRANTY REGISTRATION
The limited warranty set forth herein will be activated on the day of purchase. You must submit your sales receipt as proof of original purchase as a condition precedent to coverage under this limited warranty.
PRODUCT MODIFICATION
Any product modification by dealer, consumer, or other parties not authorized by Hillsdale Furniture will void this warranty.
Floor samples or Products purchased “As Is”
This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.
ASSEMBLY
Product must be assembled according to directions. Failure to assemble product correctly shall void the warranty. Care instructions are enclosed, failure to follow these instructions shall void your warranty.
NATURAL WOOD
Ageing of the finish is to be expected and is not a manufacturers defect. Imperfections in the finish caused by natural expansion and contraction of the wood are not considered manufacturers defects. Minor splits and cracks in the finish and the wood that do not pose a safety risk to the user are not considered manufacturers defects.
DIFFERENCES
Because of craftsmanship and use of natural materials in Hillsdale Furniture products, minor variations can occur from piece to piece, as in the matching of color, grain, or texture of wood. This warranty does not cover minor differences, or differences between floor samples or printed illustrations and your furniture.
TRANSPORTATION
We do not pay for shipping and handling on warranty items.
CLAIMS
Any claim against this warranty must be presented in writing to the Authorized Hillsdale Furniture Retailer. The Authorized Hillsdale Furniture Retailer will then contact Hillsdale Furniture. If Hillsdale Furniture determines that replacement is impractical you will be furnished a substitute unit of the same or similar color, design, style and quality unless Hillsdale Furniture no longer carries the product.
Digital photography of your furniture and the defective piece/area is absolutely necessary to determine whether or not a manufacturing defect exists.
OTHER
There are no warranties other than those expressly set forth above. Hillsdale Furniture expressly disclaims all implied warranties, including, without limitation, implied warranties of merchantability or fitness for a particular purpose.
Limitations of damages: the warranties and remedies set forth are exclusive and in lieu of all others, oral, written, express or implied, in no event will Hillsdale Furniture be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product. In no event will Hillsdale Furniture’s responsibility exceed the purchase price of the product or its replacement.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Hillsdale Furniture’s responsibilities.